Privacy Policy

Who we are / contact

Glass Pros Network LLC
Mailing address: P.O. Box 111, Croghan, NY 13327
Phone: (813) 364-8589
Email: contact@glassprosnetwork.com
Website: https://glassprosnetwork.com

What information we collect

We may collect personal information you provide or that is generated when you use our site or communicate with us, including:

• Contact details: name, phone number, email address, mailing or service address, ZIP/postal code
• Vehicle and service details: year/make/model, glass type (e.g. windshield), damage description, insurance information you choose to share, appointment preferences
• Communications: call/SMS/email content, form submissions, support requests
• Technical / usage data: IP address, browser type, device type, pages viewed, referring URL, approximate location derived from IP, and similar logs
• Cookies and similar technologies: as described below

How we use information

We use the information above to:

• Respond to quote requests and coordinate auto-glass service through our network of licensed, insured providers
• Contact you by phone, SMS/text, and/or email about your request, appointment, claims support, and related service updates (transactional / informational)
• Where you have separately opted in, send marketing or promotional messages (you may opt out anytime)
• Operate, secure, and improve our website and services; prevent fraud and abuse; comply with law
• Maintain business records and analytics (in aggregated or de-identified form where practical)

SMS / text messaging and opt-in

If you check the SMS consent box on our website forms (or otherwise expressly opt in), you authorize Glass Pros Network LLC to send text messages to the mobile number you provide. Messages may include informational and transactional texts about your quote, appointment, service status, and related follow-ups, and may be sent using automated technology. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing any goods or services.

No sharing of SMS opt-in / mobile data for third-party marketing: We do not sell, rent, or share your SMS opt-in status, mobile phone number, or consent to receive texts with third parties or affiliates for their own marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share information with service providers who help us deliver messages or operate our business (for example, our CRM / messaging platform, telecom carriers, and network shops fulfilling your job), solely to provide the services you requested and to comply with law — not for those parties’ independent marketing.

Opt out: Reply STOP to any text from us to unsubscribe. You may also email contact@glassprosnetwork.com or call (813) 364-8589. Reply HELP for help. After you opt out, we may send a one-time confirmation of your unsubscribe.

Cookies and tracking

We and our service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, understand site usage, measure marketing performance, and improve the site. You can control cookies through your browser settings. Some features may not work if cookies are disabled. We may use analytics tools that collect usage information as described in Section 2.

How we share information

We may share information with:

• Network service providers (licensed auto-glass shops and related partners) who perform or schedule work for your request
• Vendors who provide hosting, CRM, messaging, analytics, payment, or support tools under contracts that limit use of your data
• Professional advisors (legal, accounting) and authorities when required by law or to protect rights and safety
• Business transfers (merger, acquisition, or asset sale), subject to this Policy or successor notice

Except as described in this Policy (including the SMS no-sharing rule above), we do not sell your personal information for money.

Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure. You use the site and share information at your own risk to that extent.

Retention

We keep personal information as long as needed for the purposes above, including legal, accounting, dispute, and operational requirements, then delete or de-identify it when appropriate.

Your rights and choices

• SMS: Text STOP to opt out; HELP for help
• Email / marketing: Use unsubscribe links or email us to stop promotional email
• Access / update / delete: Email contact@glassprosnetwork.com or call (813) 364-8589 to request access, correction, or deletion of your information, subject to legal exceptions
• Do Not Call / marketing preferences: Tell us and we will honor applicable preferences

Depending on where you live, you may have additional rights under state privacy law. To exercise them, contact us using the details above. We will not discriminate against you for exercising privacy rights.

Children

Our services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 13 (or under 18 for SMS program participation). If you believe a minor provided information, contact us and we will delete it.

Third-party sites

Our site may link to third-party websites. Their privacy practices are their own. Review their policies before providing information.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the site after changes means you accept the updated Policy. Material changes may be highlighted on the site or by other notice when appropriate.

Contact

Questions about this Privacy Policy or our data practices:
Email: contact@glassprosnetwork.com
Phone: (813) 364-8589
Mail: Glass Pros Network LLC, P.O. Box 111, Croghan, NY 13327